Depending on your remote, some of the default buttons will not perform the actions by default - you'll likely need to map the keys your remote sends to the desired Netflix commands, by customizing the included hotkeys.ini file.
You can enter any of the standard keys into the hotkeys.ini file beside the desired action... e.g. Select=f will select an item in Netflix when the f key is pressed; or any of the following keys, such as Select=NumpadEnter to select an item in Netflix when the NumpadEnter key is pressed.
To find out which key your remote is sending, install ShowKey.exe, or KeyPose (they seem to use different methods for key detection), then add one of following keystrokes supported by NetflixRemoteController to hotkeys.ini...
General keys
CapsLock Space Tab Enter Escape Backspace
Function keys
F1 to F24 for the 12 or more function keys at the top of most keyboards
Cursor Control
ScrollLock Delete Insert Home End PgUp PgDn Up Down Left Right
Numpad (with Numlock off)
NumpadIns NumpadEnd NumpadDown NumpadPgDn NumpadLeft NumpadClear NumpadRight NumpadHome NumpadUp NumpadPgUp NumpadDel
Numpad (with Numlock on)
Numpad0 Numpad1 Numpad2 Numpad3 Numpad4 Numpad5 Numpad6 Numpad7 Numpad8 Numpad9 NumpadDot
Numpad (not affected by Numlock)
NumLock NumpadDiv NumpadMult NumpadAdd NumpadSub NumpadEnter Numpad6 Numpad7 Numpad8 Numpad9 NumpadDot
Ctrl Control key only. To use with another key as part of a combo, use the ^ prefix instead, e.g. ^y for when the Control key is held down and the letter "y" is pressed. Shift Shift key only. To use with another key as part of a combo, use the + prefix instead, e.g. +y for when the Shift key is held down and the letter "y" is pressed. Alt Alt key only. To use with another key as part of a combo, use the ! prefix instead, e.g. !y for when the Alt key is held down and the letter "y" is pressed. LCtrl Left Control key only. To use with another key as part of a combo, use the <^ prefix instead, e.g. <^y for when the Left Control key is held down and the letter "y" is pressed. RCtrl Right Control key only. To use with another key as part of a combo, use the >^ prefix instead, e.g. >^y for when the Right Control key is held down and the letter "y" is pressed. LShift Left Shift key only. To use with another key as part of a combo, use the <+ prefix instead, e.g. <+y for when the Left Shift key is held down and the letter "y" is pressed. RShift Right Shift key only. To use with another key as part of a combo, use the >+ prefix instead, e.g. >+y for when the Right Shift key is held down and the letter "y" is pressed. LAlt Left Alt key only. To use with another key as part of a combo, use the <! prefix instead, e.g. <!y for when the Left Alt key is held down and the letter "y" is pressed. RAlt Right Alt key only. To use with another key as part of a combo, use the >! prefix instead, e.g. >!y for when the Right Alt key is held down and the letter "y" is pressed. LWin Left Windows logo key only. To use with another key as part of a combo, use the <# prefix instead, e.g. <#z for when the Left Windows key is held down and the letter "z" is pressed. Alternatively, just use the # prefix instead if you don't care which Windows key is pressed, e.g. #z for when any Windows key is held down and the letter "z" is pressed. RWin Right Windows logo key only. To use with another key as part of a combo, use the ># prefix instead, e.g. >#z for when the Right Windows key is held down and the letter "z" is pressed.
Note: The function assigned to each of the keys listed below can be overridden by modifying the Windows registry.
Browser_Back Browser_Forward Browser_Refresh Browser_Stop Browser_Search Browser_Favorites Browser_Home Volume_Mute Volume_Down Volume_Up Media_Next Media_Prev Media_Stop Media_Play_Pause Launch_Mail Launch_Media Launch_App1 Launch_App2 Volume_Mute Volume_Down Volume_Up Media_Next
Note: The function assigned to each of the keys listed below can be overridden by modifying the Windows registry.
AppsKey
PrintScreen
CtrlBreak
Pause
Break
Help
Sleep
SCnnn Specify for nnn the scan code of a key. Recognizes unusual keys not mentioned above. e.g. SC159
VKnn Specify for nn the hexadecimal virtual key code of a key. e.g. VK24
LButton Left mouse button.
RButton Right mouse button.
MButton Middle or wheel mouse button.
WheelDown Wheel turned downward (toward you).
WheelUp Wheel turned upward (away from you).
Joy1 to Joy32 The buttons of the joystick.
JoyX JoyY JoyZ The X (horizontal), Y (vertical), and Z (altitude/depth) axes of the joystick.
JoyR The rudder or 4th axis of the joystick.
JoyU JoyV The 5th and 6th axes of the joystick.
JoyPOV The point-of-view (hat) control.
Please post feedback here: Netflix Remote Controller thread on AVSForum together with your system info to help resolve the issue faster: